Support

OASIS Training & Support

Training and support for every stage

Build the skills your team needs to work confidently in OASIS, then get answers quickly whenever questions come up.

Support hours: Monday–Friday, 7:00 a.m.–7:00 p.m. Central Standard Time

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Build team confidence

Flexible training for your OASIS team

Choose self-paced resources for everyday learning or work with an OASIS expert on focused training for your team's goals and workflows.

Visit OASIS Academy Plan Staff Training
Onboard with purposeHelp new employees learn the right workflows sooner.
Create consistencyGive every team member a shared way to work in OASIS.
Use more of OASISBuild confidence with the tools your business already has.

Learn at your pace

Self-Paced Training

Give employees resources they can revisit whenever a question comes up.

  • Help Center articles and step-by-step guidance
  • OASIS videos and recorded webinars
  • Role-based certification paths
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Learn with an expert

Expert-Led Training

Focus a live session on the people, processes, and OASIS workflows that matter most to your business.

  • Focused web training sessions
  • Virtual training for your staff
  • Onsite training for your team
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Good times to train

Build skills before a process problem starts

New hiresBuild good habits from day one
New featuresHelp users adopt improved workflows
Process changesAlign departments before rollout
Regular refreshersReinforce standards and fill knowledge gaps

OASIS Academy Certifications

Build career-ready OASIS skills

No experience is necessary. Choose the self-paced certification path that best matches your role and the workflows you use.

OCU Quotes certification

OCU Quotes

Build practical skills for creating, managing, and tracking quotes in OASIS.

  • Navigate Quotes, Projects, and Home to locate and create quotes.
  • Use project tools and workflows for key quoting processes.
  • Build and customize pricing, columns, and notes.
  • Understand quote statuses and win/loss tracking.
Explore OCU Quotes
OCU Orders certification

OCU Orders

Strengthen the order-management skills your team uses every day.

  • Navigate Orders and Home to locate and create order types.
  • Perform releases, changes, returns, and cancellations.
  • Understand shipping statuses and record shipping details.
  • Use OASIS tools that support order workflows.
Explore OCU Orders

Learn at your pace

Move through focused online lessons when they fit your schedule.

Apply practical skills

Connect learning directly to the workflows your team uses every day.

Create consistency

Give your team a shared foundation of OASIS knowledge.

Need help choosing a certification path or planning certification for your team?

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Choose your next step

Answers are closer thanyou think

Contact Support

Send your question with any helpful details, screenshots, or error messages.

Submit a request

Search the Help Center

Find step-by-step instructions, product guidance, and answers to common questions.

Find an answer

Review Your Tickets

Sign in to Zendesk to review open requests and follow your support history.

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Open a Ticket in OASIS

Use the Open Ticket option inside OASIS to send useful system context with your request.

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Not sure where to start?

Tell us what is happening

Send a short description of the issue and the support team can help point you in the right direction.

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